![]() HOW TO RAISE A CLAIM? Schedule a service at your convenience from your Amazon account itself by navigating to Your Orders section in your Amazon account > go to the product order > click on Get Product Support > schedule an appointment.Customers can cancel the policy maximum within 7 working days from the date of purchase. HASSLE-FREE REPAIR: No documentation is required from the customer during a claim, a one time deductible of 1400 needs to be paid by the customer to the realalme Authorised Service Centre directly.WHAT IS NOT COVERED? Unauthorised repair, Normal wear and tear, cosmetic damages, loss and theft of device, damage caused by intentional conduct. This plan cannot be transferred to another person.The Plan and Phone must be bought together with New phones purchased from Amazon. Only one Screen Damage Repair Request per Device is allowed during the Plan term of 12 (twelve) Months. This warranty is applicable only on new realme product purchased at Amazon. WHAT IS COVERED: This plan Coverage begins when the Customer purchase the Plan for his Mobile Phone (“Device”) and ends on completion of one year from the date of purchase of the Plan (“Plan Term”).WHY REALME SCREEN PROTECT: This realme Screen protection plan provides coverage which includes screen replacement due to any kind of accidental breakage or damage on the handset.Disclaimer : This plan is auto-activated and valid only if purchased along with the product on Amazon, this plan cannot be exercised standalone What's not covered : (a) damages (b) wear and tear (c) theft (d) accessories (e) anything that is not covered within the brand warranty. Our Service Standards : 98.22% claim settlement ratio, 15 days to settle claims, 85% customer satisfaction.3 : Download - QUESSCare App - Enter your mobile number - file claim. 2 : Go to - Enter your mobile number - file claim. Remain stress free : (a) File claims through Amazon (b) Brand authorized technicians and genuine parts (c) 15 days’ repair or replacement or refund up to sum insured value with Policy T&C, How to claim : 1 : Go to Your Orders - Get Product Support - File Claim.For your comfort : (a) Digital WhatsApp delivery within 10 days (b) Auto-Activation (c) Complimentary Pickup and Drop (d) Unlimited service requests.What's covered: accidental damage, liquid damage and screen damage.Validity : Quess Care 1 Year Total Protection Plan is applicable for 12 months from purchase date.If you have an Amazon order that is on backorder or taking a while to ship, be sure to confirm with the store owner that your item(s) will ship within 2 weeks of being placed.įor any issues with Amazon orders, please reach out to Zip Support. Please note that during this time the virtual card in your Zip account may appear as an Open Virtual Card or In-Progress Order until the order ships out. ![]() Note: Even if it is not set as the default, it is recommended to always delete Zip cards from your Amazon payment methods after your Zip order has shipped.Īdditionally, if your product takes over two weeks to be shipped by the Amazon store, it will likely be declined as Zip virtual cards only have a life of 2 weeks before they automatically expire, and Amazon only charges payment cards upon items being shipped. If you have already done this for a an Amazon Zip order, make sure to remove the Zip card and change your Amazon account's default card back to your previously set personal card, as future charges to a used Zip card will likely be declined.Īfter your Zip virtual card information has automatically populated and you've made sure it is not selected to be "set as the default payment method", tap Add your card. On the next screen, be sure to NOT select "set as default payment method", as Zip virtual cards are only for one-time use. ![]()
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